Privacy Policy


When we say “we,” “us,” “our,” and “Kara,” we are referring to Kara, Fletchers Bakeries Limited and Finsbury Food Group.  At Kara, Fletchers Bakeries Limited and Finsbury Food Group (“We”) are committed to protecting and respecting your privacy.


This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller for data collected under the Kara brand and digital sites of Kara is Kara, Unit 12, Park Seventeen, Whitefield, Manchester M45 8FJ

Information we collect

We may collect and process the following data:

Information that you provide by registering on the customer portal, on our website, Kara competition sites and customer registration. This includes information provided at the time of registering to use our site, registering on the Kara app, subscribing to our service, posting material or requesting further services. We will ask you for information when you enter a Kara competition or a promotion linked to Kara from one of our third party suppliers.

  • If you contact us, we may keep records of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through orders and fulfilment of your orders.
  • Details of your visits to our site including, but are not limited to, traffic data, location data, device data and other communication data.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy at: Cookie Policy

Where we store your personal data

The data that we collect from you may be transferred to third party data providers and stored on our secure servers. All Service Providers enter into a contract with us that protects Personal Information and restricts their use of any Personal Information consistent with this policy. Data may be processed by staff within Kara, related companies and third party agencies who work directly for Kara. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app, is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we may use your information

We may use information held about you,

  • To provide you with information, products or services that you request from us or that we feel may interest you, where you have consented to be contacted
  • To conduct feedback surveys, which you have no obligation to complete
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services that may be of interest to you and may contact you about these by post, email or telephone.

If you are a new contact or have contacted via the Kara website, we may contact you by electronic means in response to this, but your data will not be stored unless registered and consented to do so.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the registration form on which we collect your data.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company Finsbury Food Group and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Kara or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Kara our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You can also exercise the right at any time by contacting us at Kara, Unit 12, Park Seventeen, Whitefield, Manchester M45 8FJ for further information regarding this privacy policy.

Our site may contain links to and from the websites of our partner networks and competition pages/sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Please contact Kara, Unit 12, Park Seventeen, Whitefield, Manchester M45 8FJ for further information regarding this privacy policy.